Reso 2020-069 CSA Nelson Nygaard

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Deliverables: 2.1 To be determined by project team. 2.2 Documentation of action items as necessary. 3.1 Identify options, plan to implement Nelson\Nygaard will work with San Leandro staff to identify options and define parameters for on - demand service. The team will discuss and determine appropriate benchmarks and deliverables during regular check-in meetings. 3.2 Meetings with staff, phone provider, transportation provider - 6 Nelson\Nygaard will meet with San Leandro staff, and potential and selected concierge/telephone and/or transportation providers as appropriate up to six times (by phone or in-person) from beginning of contract through 30 days after start of service. Nelson\Nygaard will update the project team on action items as necessary. Deliverables: 3.1 To be determined by project team. 3.2 Documentation of action items as necessary. TASK 4 OUTREACH ON NEW PROGRAMS — 4.1 Outreach meetings at dedicated events and non -dedicated events The project team will identify and schedule up to six outreach meetings/events/presentations to educate riders on the new and improved programs and generate interest and excitement. These meetings could include City Council (or a subcommittee) and the Senior Commission. The project team will determine appropriate materials (e.g. PowerPoint, Boards, brochures, postcards, etc) and Nelson\Nygaard staff will prepare materials within the defined expense budget. Additional materials costs, translation, etc will need to be covered by the City. Nelson\Nygaard will provide up to two staff members to support the meetings. Deliverables: 4.1 Materials and staff support for up to six outreach meetings/events/ presentations. 5.1 Implementation of Quality Control Nelson\Nygaard will implement Quality Control and complete tasks related to Route Performance Validation, analysis and adjustment. This could require up to six meetings (by phone or in-person) from beginning of service through six to eight months after start of service. Nelson\Nygaard will update the project team on action items as necessary. Consulting Services Agreement between City of San Leandro and 07/01/2020 Nelson Nygaard Consulting Associates — Exhibit A Page 2 of 3