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<br />Consulting Services Agreement between City of San Leandro and Last revised [8.27.2020] <br />Invengo Technology Corp for a Library RFID System Exhibit A – Page 8 of 9 <br /> <br />City State Postal Code <br />Suisun City CA 94585 <br />San Jose CA 95128 <br />Castro Valley CA 94546 <br />Santa Cruz CA 95065 <br />Rio Linda CA 95673 <br />Danville CA 94526 <br /> <br />o Invengo Technology Corp’s support partner Fujitsu has several staff dedicated to <br />working with Invengo Technology Corp customers in the region. Hot swappable <br />spares are kept with Fujitsu to ensure immediate availability of vital parts. <br />o Invengo Technology Corp will measure and monitor Fujitsu’s performance <br />against their Service Level Agreement (SLA) and ensure that the response times <br />described above are adhered to by Fujitsu. <br /> <br />Warranty and Support Agreement <br /> <br /> Introduction <br />o Invengo Technology Corp provides a comprehensive warranty against defects in <br />materials and workmanship for all Invengo Technology Corp Library RFID <br />equipment and software. Should any equipment or software supplied as part of the <br />Library RFID system develop a fault, Invengo Technology Corp or its contracted <br />field service agent/s will repair or replace the equipment or software via remote <br />access or onsite visit. The warranty covers only those defects that arise during the <br />normal use of the equipment or software. It does not cover the misuse, deliberately <br />or otherwise of the equipment, or unauthorized modification of the hardware or <br />software. <br /> Definition <br />o The term “technician” refers to an Invengo Technology Corp Technical Support <br />Officer or third party agent. <br /> Warranty Commencement Date <br />o The commencement of the warranty period is no more than 120 days after delivery <br />to the installation site. The standard warranty period is 12 months from the <br />commencement date. There is no cost for the standard warranty. <br /> Extended Warranty <br />o Extended warranty for the equipment is available for a period of 4 years following <br />the standard warranty period (total warranty period being 5 years). The City of San <br />Leandro’s acceptance of the Extended Warranty is automatic upon the signing of <br />this contract. Cancellation of the Extended Warranty can be requested in writing to <br />Invengo Technology Corp in the month prior to the warranty anniversary. <br />Requests for cancellations part way through the annual warranty period will not be <br />refunded. At the conclusion of the extended warranty period, the contract will be <br />automatically rolled over into an annual warranty contract subject to an annual <br />DocuSign Envelope ID: 8FF7EC42-DB1C-4919-AAA5-730971DF2BF2