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<br /> <br />Consulting Services Agreement between City of San Leandro and 09/12/2020 <br />Tredent Data Systems, Inc. for Cisco Hybrid Maintenance Exhibit A – Page 1 of 2 <br /> <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />1. TREDENT RESPONSIBILITIES <br /> <br />Maintenance. Subject to the terms of this Agreement, TDS will maintain the equipment in good working <br />order and will make all necessary repairs and adjustments. Those products identified as receiving service <br />will be maintained on a same day, first response over non-contractual customers and on-site module <br />replacement or unit swap out basis. <br /> <br />Parts. TDS will supply all replacement modules necessitated by causes other than those identified in <br />Section 2 (SERVICES NOT PROVIDED) to assure proper functioning of the equipment. Replacements will <br />be equivalent to new in quality. Replaced or swap out modules will then become the property of TDS. <br /> <br />Current Condition of Equipment. Equipment must qualify by its condition for maintenance service. This <br />qualification will be based upon inspection by TDS based on customary industry standards. TDS shall give <br />notice in writing of equipment it deems not qualified. Inspection must be made within one week of start <br />date. Notice of disqualified equipment must be given in writing within 5 business days after inspection, o r <br />else deemed qualified. Should equipment need to be brought up to maintenance standards, customer may <br />elect to do same or disregard that unit from service. <br /> <br />2. SERVICES NOT PROVIDED <br /> <br />Services provided hereunder do not include: Work external to equipment being maintained, service which is <br />impractical to render because of alterations, connection by mechanical or electrical service and parts <br />required by customer neglect, willful causes, abuse, damage outside of normal wear and tear, failure to <br />comply with user documentation or recommended operation conditions or unauthorized service. <br /> <br />3. SERVICE HOURS <br /> <br />The Principal Periods of Maintenance are 24x7x4 & 8x5xNext Business Day hardware replacement and <br />24x7x4 Phone Technical Support. Firmware and IOS updates for a ll devices are included free of charge. <br /> <br />4. DISCONTINUANCE OF SERVICE <br /> <br />In the event the customer is dissatisfied with the service they can choose to discontinue the service for any <br />reason upon written notice with no questions asked. Any monies paid will be refunded to customer on a <br />prorated basis. <br /> <br />5. CUSTOMER RESPONSIBILITES <br /> <br />Access. Customer shall provide free and easy access to the equipment and the programs, shall provide a <br />safe and proper environment for services to be performed at the site, shall provide site preparation <br />DocuSign Envelope ID: 5CE40CA9-2818-461E-820C-4124FE471152