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File Number: 21-126 <br />o Templates are desired to maintain a consistent look and feel across the website <br />and to easily allow new pages to be created and launched <br />·User Accounts and Integration <br />o A system that would allow residents to create accounts on the website to access <br />various services, including signing up for newsletters and communications, getting <br />notifications for events and alerts, etc. <br />o An integrated user experience with other City online services. <br />·Site Search <br />o Website search functions should go beyond a keyword search and work similar to <br />an auto suggest or based on common user behavior on website. <br />·Multilingual <br />o The site must have the ability to display in multiple languages <br />·Content Delivery Network (CDN). <br />o A website that can be hosted by a leading CDN to provide improved performance <br />and security protection against DDoS and similar cyber attacks <br />·Chatbot for Customer Support <br />o Need for integrating a Chatbot on the City website that can provide 24/7 customer <br />service and support. <br />·Training <br />o Training should be provided for site administrators as well as content publishers. <br />Training should include best practices for managing the website with a <br />decentralized structure. <br /> <br />Legal Analysis <br />The City Attorney’s office reviewed and approved the purchase agreements as to form. <br /> <br />Fiscal Impacts <br /> <br />The total one-time cost of the project is $78,873.56. This includes full implementation of the <br />services described above. Staff recommends using the fund balance of Fund 688 for this <br />one-time expenditure. <br />Beginning in Year 2, the annual cost to maintain and support the website will be $16,038.53. This <br />will be partially off-set by the cancellation of the current website CMS contract with Granicus, <br />which is valued at $9,145.00 per year. <br /> <br />Budget Authority <br /> This project appropriation will come from the Information Technology Fund Balance (Fund 688). <br />Future maintenance will be requested as a line item in the proposed budget and paid from <br />Page 3 City of San Leandro Printed on 3/10/2021 <br />45