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Consulting Services Agreement between City of San Leandro and Last revised 3/23/21 CivicPlus, LLC for Website Update Project Exhibit B – Page 4 of 10 redesign project, City may begin accumulating eligibility towards a subsequent redesign after another 48 months of continuous service. Redesigns that include additional features not available on the original website may be subject to additional charges. Additional features include, but are not limited to, additional modules and integration of third- party software. Recurring Redesigns are eligible for the website, subsite, and department headers included in this SOW only. Any subsequently purchased website, subsite, and department header shall not be included in a redesign hereunder. 6. City allows Consultant to display a “Government Websites by Consultant” insignia, and web link at the bottom of its web pages. City understands that the pricing and any related discount structure provided under this SOW assumes such perpetual permission. 7. City represents, covenants and warrants that City will use the Civil Space digital engagement toolset (the “Services”) only in compliance with the terms of service published by Civil Space at https://civilspace.io/terms.html, and all applicable laws and regulations. Although Civil Space has no obligation to monitor City’s use of the Services, it may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing. 8. City understands that the Services are provided under the following privacy policy https://civilspace.io/privacy.html, all data protection shall be in compliance with the statements listed at https://resources.civilspace.io/article/135-data- protection; and the physical security of the Services shall be in compliance with the statements listed at https://resources.civilspace.io/article/141-physical-security-q-a. 9. Unless otherwise stated in this SOW, the Services are provided “as-is” and all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose are disclaimed. 10. The Services shall be available and performed in a manner consistent with applicable industry standards, including maintaining the Services availability within 99.9% uptime in any given month, excluding outages caused by the failure of a third-party service provider. All City’s requests for support will be responded to during the hours of 9:00AM to 7:00PM CT, Monday through Friday, excluding holidays. DocuSign Envelope ID: E99D2A46-2E56-4E25-BA13-EFF4879851FC