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In Process <br /> <br />Consulting Services Agreement between City of San Leandro and HdL Last revised [10/06/2021] <br /> Exhibit A – Page 1 of 2 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Consultant will provide the following Services relative to City’s Business and Tobacco Retail License Tax and <br />Fees Operations Management Services: <br /> <br />1. Operations Management Services <br />1.1. Establish and maintain database of City businesses and tobacco licenses. <br />1.2. Receive and process applications, renewals, and payments in a timely fashion. <br />1.3. Send renewal notices to active businesses within 30 days of the renewal period end date or <br />at another interval specified by City. <br />1.4. Provide businesses multiple options for submitting applications, renewals, payments, or <br />support requests (including via website, email, mail, phone, and fax. Consultant license <br />specialists will be available for live interactions Monday through Friday, 8:00am to 5:00pm <br />Pacific). <br />1.5. Remit revenue to City no less than monthly. <br />1.6. Provide City staff access to website portal offering business registry inquiry, reporting, and <br />electronic department approval capabilities. <br /> <br />2. Compliance Services: <br />1) Identify and register businesses which are subject to licensure or taxation, 2) collect known debt as <br />pertains to business license or tax, and 3) identify under-reported tax liability. <br />2.1. Discovery Services <br />2.1.1. Develop a list of businesses subject to City licensure or taxation. <br />2.1.2. Notify non-compliant businesses of their options to comply or dispute their non - <br />compliant status. Notification and support to businesses will be facilitated through the <br />website, mail, email, phone, and fax. <br />2.1.3. Review information and forms submitted by the business for completion and accuracy, <br />inclusive of any additional required documentation (i.e., home occupation permit). All <br />submissions are filed and stored electronically and made available to City upon request. <br />2.1.4. Provide businesses with detailed invoicing and options to pay via website, mail, and <br />phone. <br />2.1.5. Remit revenue to City no less than monthly, along with all business applications and <br />any additional documentation. <br />2.2. Collection Services <br />2.2.1. Identify businesses subject to City licensure or taxation which have known debt to City <br />and have failed to pay within an appropriate time frame. <br />2.2.2. Notify businesses of their options to comply or dispute their non -compliant status. <br />2.2.3. Provide businesses with detailed invoicing and options to pay via website, mail, and <br />phone. <br />2.2.4. Remit revenue to City no less than monthly. <br /> <br />DocuSign Envelope ID: BCD08FE9-787B-40EF-808D-44E4B85F65EF