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Proposal for a Police Department Staffing Needs Assessment San Leandro, CA Matrix Consulting Group 27 Tacoma, Washington Police Department Staffing Study and Alternative Response Feasibility Tadd Wille Deputy City Manager 253-591-5818 tadd.wille@cityoftacoma.org Matrix CG developed a comprehensive analysis of current and projected staffing needs. In coordination with city and regional planning efforts, the project team developed detailed GIS-based projections of population, housing, police service demand, and crime rates throughout the entire jurisdiction, using these to determine impacts on police staffing needs. Overall, the project team identified the need for new positions in the next fiscal year. In addition, the project team recommended significant changes to operational management in investigations (case management) and in the deployment of resources to ensure that high call volume areas were adequately served. The following year, Matrix was asked to study alternative response, focusing on several key areas of analysis: • Assess current operations, particularly the department’s approach and response to homelessness and mental health calls. • Alternative response to calls involving mental health crisis. • Diversion of non-emergency calls for service to other call handlers. In response, the project team designed two programs to divert a total of 15% of calls for service handled by officers to other, more specialized means, including a civilian crisis response team and civilian community service officers (CSOs) to take cold reports and other non-emergency calls. Denton, Texas Police Department Staffing Study and Projections Frank Dixon Police Chief 940-349-8181 frank.dixon@cityofdenton.com In this recently completed project, Matrix just developed a staffing and deployment plan for current needs as well as to meet the growing and changing demands of the City. Handling current and projected workloads also justified greater use of alternative response techniques, including civilian response, telephone and internet reporting. Detectives were significantly understaffed too, resulting in high levels of cases deferred for investigation. However, case management approaches needed to be strengthened. Other recommendations included improved workload tracking.