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26SAN LEANDRO EQUITY PLANPROBLEM STATEMENT: <br />RECOMMENDATION #6 <br />City provide resources for multi-lingual communication and outreach. <br />City to coordinate and monitor City-wide outreach policies, ensure department- <br />level coordination of communication and outreach, and provide language access <br />services that promote communication accessibility for all groups. <br />RATIONALE FOR RECOMMENDATION Vibrant cities where resi- <br />dents experience a sense of belonging are centered on transparent and <br />culturally relevant communications, programs, and services. <br />Caroline Forsey states “language has the ability to build relationships and forge <br />connections, but it is equally liable for creating barriers and impacting someone’s <br />sense of belonging.” <br />Communication about City services, resources and information that impacts the community is <br />not consistently available in a format and language that can be accessed and understood by all <br />members of the community. The City’s existing communication vehicles fail to reach a broad <br />spectrum of San Leandro residents making it difficult to know about services, programs, and <br />resources available. <br />RECOMMENDATIONS//COMMUNITY <br />ENGAGEMENT AND OUTREACH