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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 7 motor vehicles and vandalism. LAZ staff will be trained to identify such vehicles and report them to SLPD. LAZ parking enforcement officers will patrol City streets six (6) days a week. In doing so, they will be able to identify and report any unlawful act, condition, or deficiency that may pose a hazard or danger to the public. This includes missing, damaged, obstructed, or conflicting parking signs and curb markings. We will provide parking enforcement services utilizing the best methods suited for the situation. These services include vehicular patrol equipped with LPR to maximize the range of enforcement as well as bike and foot patrols in high occupancy, congested areas such as parking structures and business districts. Foot and bicycle patrols will also enable parking enforcement representatives to become better acquainted with citizens and business owners. We put an emphasis on the importance of maximizing enforcement coverage and parking compliance. To achieve this goal, LAZ has strict controls in place that ensure the issuance of quality citations. Quality citations not only address parking issues, but they also help to reduce complaints and encourage compliance. LAZ will first meet with the City to identify parking issues, public concerns, and the City’s enforcement policies and practices to develop a focused value based approached to enforcement. LAZ’s value-based service ensures everyone is treated fairly and with courtesy while addressing parking problems. To achieve maximum enforcement, compliance, and revenue generation, LAZ will also rely on our multi-step audit program and quality control (QC) processes that include sampling of daily citations and corrective actions including retraining of staff for officer errors. With regular quality checks and strict controls, we minimize both officer error and the dismissal rates, which results in maximizing collections on tickets issued. LAZ is aware that enforcement of parking regulations is only one part of the parking enforcement process. The California Vehicle Code affords those who have received a parking citation a fair and impartial adjudication process. LAZ personnel will be properly trained to assist the public who have questions regarding the procedure to contest a parking citation. Staff will also be properly trained to participate in any hearing process or subsequent process involving a contested or challenged parking citation. We recognize that proper initial and ongoing training is critical to providing excellent service. Inadequately trained personnel are more likely to make mistakes that unnecessarily inconvenience the public we serve. Citation errors also negatively affect LAZ’s and the City’s credibility. As such, we remain committed to providing our staff with initial and continuing training as described later in this section. We’ve included a sample officer report card below to view accuracy statistics and citation analytics. STAFFING SCHEDULE Our staffing schedule is based on the City’s objective to focus on the business districts and the surrounding areas. We understand that conditions and priorities can change and will adjust the schedules accordingly. Our proposed Supervisor will lead a team of three (3) Parking Enforcement Officers (PEO). We understand the City’s wishes to retain the current employees and LAZ will give the first opportunity to those the City approves to remain with the contract.