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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 9 • Provide traffic control assistance to the Police Department upon request • Patrol City streets, parking lots, structures, and parking metered areas for parking violations or abandoned vehicles • Receive and respond to radio calls for parking related complaints • Assist citizens with parking and traffic issues or questions • Report circumstances requiring police action • Report safety hazards • Report damaged equipment, unclear signage, or street markings, and missing, damaged or conflicting parking signs or traffic control signs • Report parking abnormalities or abnormal parking patterns • Provide beat analysis and report malfunctioning parking meters CITATION ISSUANCE PEOs will be trained on issuing citations electronically using Data Ticket handhelds which also allows the capability of capturing digital photos of each violation. Our officers will also be trained on completing handwritten citations legibly. Prior to deployment each day, during morning briefing, any out of the ordinary situations are discussed and all exceptions, if any, for any violations will be given to staff by the Supervisor or shift lead, such as “do no cite” pass- downs by the City of San Leandro Police Department. LEVEL OF SERVICE In our due diligence phase, our team drove all areas of the City multiple times to determine the best staffing schedule that would provide a level of service that promotes a positive parking experience for the constituents and visitors of San Leandro. We understand the scope of the project and can also foresee the need for additional enforcement services that may not have been realized with a minimum level of staffing. We have witnessed firsthand, the increase in enforcement services in the cities of San Mateo, Palo Alto, and Salinas. AMBASSADOR PROGRAM FOR DOWNTOWN SAN LEANDRO Our proposed approach in enforcement is geared toward a culture of customer focused, parking compliance, acting as Parking Ambassadors within the downtown business district. We propose a uniform with a more relaxed and inviting look that is easily identifiable. This dedicated group of PEO’s should promote all City sponsored programs and information on downtown businesses, be able to answer any questions about area restaurants and businesses to help create an even more welcoming feel throughout downtown San Leandro. With a community outreach approach and citizen and visitor well-being in mind, these ambassadors shall enforce parking regulations and educate citizens and visitors on available parking options. INTRODUCTION OF BIKE PATROL We have hands on experience patrolling congested areas on bikes. Introduction of bike patrol to complement mobile and foot patrol will add a fresh element of flexibility in how downtown and other congested areas are covered without impacting traffic flow due to slow movement of