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<br />Consulting Services Agreement between City of San Leandro and Last revised [03/23/2022] <br /> Exhibit A – Page 1 of 4 <br /> <br />EXHIBIT A <br />SCOPE OF SERVICES <br />Phase 1: Project Initiation and Information Gathering <br />Phase 1: Project Initiation and Information Gathering <br /> <br />Project Kick-Off and Initiation <br />The project kick-off is a time to review the City’s available documentation and background information as <br />well as set expectations for the project. We will provide an information request to be completed by IT as a <br />precursor to our site visit. <br />We prefer to review as much of the City’s available documentation as possible before our initial workshops, <br />so that we will be familiar with the information technology environment upon our arrival on site. If a specific <br />piece of documentation is not available, we will work through the information necessary for our assessment <br />with staff during the interview process. <br /> <br />Phase 2: <br /> <br />IT Infrastructure Review <br /> <br />ClientFirst conducts the infrastructure review with highly qualified subject-matter experts who work with <br />nearby agencies every day. Our expert consultants lead IT departments and direct IT support functions in <br />several municipalities. We are not just report writers; we have hands-on experience with IT management <br />and the delivery of IT services at agencies similar to the City. <br />Our infrastructure and IT operations workshops will focus on assessing the City’s network hardware, <br />topology, and security, as well as day-to-day IT support. We will also tour the City’s existing IT facilities, <br />computer rooms, and demarcation points. <br />Following our overview meetings, we propose a detailed discussion regarding the existing hardware <br />platforms, systems architectures, risk management, disaster recovery, and processing environment. These <br />interview(s) will assess the status and direction of the information processing function, including, but not <br />limited to, the following: <br /> <br />• Hardware and Network <br /> Website and Web server configuration <br /> Standard desktop and server configuration <br /> Current Windows Domain and Active Directory designs <br /> Software licensing <br /> Disk storage and backup methodologies <br /> Email and message archiving <br /> Existing network management and IT measurement <br /> Perceived performance issues <br /> remote-access methods <br /> Hand-held and mobile devices <br /> Printers <br /> Any problem areas <br /> <br />DocuSign Envelope ID: AD4DF154-69BF-4B68-B68F-5B7FB5A85ED9