CSA Clientfirst Technology Consulting IT 03232022

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Consulting Services Agreement between City of San Leandro and Last revised [03/23/2022] Exhibit A – Page 2 of 4 • Systems software  Current software licensing methodology  Network management or automation software  Mobile device management  security  Patch management • Planned or anticipated equipment and software additions or upgrades • Current IT staff and contracted support services capabilities  Perceived staff and user department training needs • Help Desk requirements • Disaster Recovery plans • IT-related policies and procedures • Emerging and future technologies, such as:  Cloud computing  Cloud storage  Next generation security devices  Virtual networks The purpose of this step is to gain a detailed understanding of current information systems utilization and capabilities. During this step, we will also work to identify infrastructure strengths and weaknesses that may require a more specific focus. Next, we will meet with IT management to examine the current budget, as well as existing and planned IT-related projects. Our IT operations subject-matter experts currently design, procure, support, manage infrastructure, and support operations on a daily basis for numerous agencies. We will address potential areas for improvement, staff productivity, collaboration alternatives, policies and procedures, security, disaster recovery, etc. We provide specific recommendations, including projects and approaches, often with actual product examples to consider. We do not resell any hardware or software, so our examples are not biased. We always suggest varying options depending on the City staff skill sets, knowledge, current environment, strategic direction, and budget realities. IT Staffing Review Most IT planning consultants have never managed or directed actual IT staff or IT operations themselves. ClientFirst’s project team includes our IT Operations Practice Leader, who manages daily IT support operations for multiple agencies. This individual also provides ongoing contract IT Management / CIO services. This daily, hands-on experience results in real-world, relevant recommendations regarding support for current and emerging technologies. ClientFirst will perform a needs review for IT staffing. We will look at the City’s current and future resource requirements, and staff capabilities and skill sets. Once we have identified strengths and weaknesses, we will discuss potential structures, skill sets, and training options. We do not base our staffing recommendations on academic benchmark surveys from organizations that are not similar to yours. We provide benchmark metrics conducted by our firm and couple that information with our own experience in managing similar IT environments. DocuSign Envelope ID: AD4DF154-69BF-4B68-B68F-5B7FB5A85ED9