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<br />Consulting Services Agreement between City of San Leandro and Last revised [03/23/2022] <br /> Exhibit A – Page 3 of 4 <br /> <br /> <br />Phase 3: Technology Initiative Determination <br /> <br />We will assess the City’s overall IT strengths and weaknesses. With these, we will determine key goals <br />and objectives in order to address the issues identified. We will then summarize our findings and <br />observations and determine preliminary IT initiatives. At a minimum, we will provide initiatives for the <br />following categories: <br /> <br />• Best Practices <br />• IT Governance <br />• IT Infrastructure <br />• IT Operations <br />• Cyber Security <br />• IT Staffing <br /> <br />After categorizing the City’s IT initiatives, we will research implementation and support costs, and prioritize <br />them based on their level of importance to the City’s day-to-day services and operations. We will then <br />consolidate them into a Preliminary IT Recommendations Report, used for the initiative review meeting. <br />This report will contain descriptions of our findings and observations, recommendations, next steps, <br />preliminary budgets, implementation timelines, as well as any dependencies that were identified as part of <br />the process. We expect to identify IT initiatives in the following categories: <br /> <br />• Network Infrastructure <br />• Servers and Server-Based Applications <br />• Telecommunications and Phone System <br />• Storage and Backups <br />• Business Continuity <br />• Cyber Security <br />• Desktop Environment <br />• Software Licensing <br />• Printers <br />• Help Desk and Reporting <br />• Policies and Procedures <br />• Email and Message Archiving <br />• Emerging Technologies <br />• Information Technology Staffing and Training <br />• IT Governance <br /> <br />Additionally, we will include planning for hardware and software support, maintenance and support <br />budgets, and the development of project durations for each major initiative. <br /> <br />Phase 4: Planning and Prioritization Meeting <br />With our Preliminary IT Recommendations Report in hand, we will conduct a project team meeting. We will <br />discuss our findings and recommendations with IT and management. <br />Project Team Meeting <br />DocuSign Envelope ID: AD4DF154-69BF-4B68-B68F-5B7FB5A85ED9