Reso 1996-116 to 120 - Laserfiche WebLink

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EXHIBIT A SCOPE OF SERVICES FAIR HOUSING AND TENANT/LANDLORD COUNSELING AND GENERAL REFERRALS The Subgrantee shall provide the following services for the period of July 1, 1996 through June 30, 1997: A. Fair Housing Type of Assistance: Complaint intake; complaint evaluation; investigation; counseling; mediation; referral. Estimated Number of Clients: 4/month. Hours of Operation: Office 9:00 a.m. - 5:00 p.m., Monday through Friday. Telephone 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m., Monday through Friday. Response Goal: Evaluate and investigate within 3 business days. 1. Initiate investigation of discrimination complaints within three business days from receipt of a complaint. All investigations will be performed by trained persons following established fair housing investigative checking methods. A discrimination check will include visits and/or telephone calls to suspected violators to obtain information and verify data. Information collected by the checkers will be reported in writing and the reports compared and analyzed for discrepancies. The Subgrantee shall refer clients wishing to pursue legal remedies to Department of Fair Employment and Housing (DFEH), Department of Housing and Urban Development (HUD), or Lawyers Referral Service. 2. Inform the City of all calls related to housing discrimination within the City boundaries within three business days of receipt of a complaint. The information provided shall include the client's name, the nature of the complaint and.proposed actions to be taken. 3. Provide the City with quarterly written reports on all current San Leandro housing discrimination cases referred for legal action. The reports shall include the following information for all complaints received since the last report or carried over from the last report: client's name, client's telephone number, address of complaint, date and nature of complaint, action taken, Exhibit A ECHO - FAIR HOUSING 1996-97 F.Y. Page 1 of 4