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name of attorney/agency handling the complaint, legal status of case, <br />disposition of case and settlement information. <br />4. Meet with City staff members, officials, commissions, or citizen groups <br />concerning activities specified in this Agreement as requested. <br />5. Make available to the City printed materials suitable for outreach and <br />publicity. <br />6. Develop, advertise and present to San Leandro Landlords a two-hour <br />educational seminar on Fair Housing. <br />B. Tenant/Landlord Information, General Housing Referrals, and Rental Assistance <br />Program (RAP) <br />Type of Assistance: Upon inquiries by tenant or landlord, explain rights and counsel <br />and process RAP guarantees. <br />Estimated Number of Clients: 33 to 35/month for tenant/landlord and general <br />referrals <br />1 per month for RAP <br />Hours of Operation: Office 9:00 a.m. - 5:00 p.m., Monday through Friday. <br />Telephone 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m., <br />Monday through Friday. <br />Response Goal: Respond immediately or call back within one business day. <br />1. Subgrantee shall provide tenant/landlord information to residents of San <br />Leandro. <br />2. Inquiries shall be answered by trained counselors and information given shall <br />include the following: <br />• Rights and responsibilities of tenants and landlords. <br />• Explanation of housing laws and California Civil Code, where <br />applicable. <br />• Provision of "Answers to Tenant Questions" publication to all tenants <br />who have questions covered by the booklet (Consumer Affairs <br />publication number 8675345). <br />Exhibit A <br />ECHO - FAIR HOUSING 1996-97 F.Y. <br />Page 2 of 4 <br />