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B. Provisions Regarding Communications With Individuals With Handicaps <br />A contractor who receives Federal assistance as part of the CDBG program shall take <br />appropriate steps to ensure effective communication with customers, clients, and other <br />members of the public. Such steps, when appropriate, may include, but are not limited to: <br />1. Furnishing appropriate auxiliary aids where necessary to afford an <br />individual with handicaps an equal opportunity to participate in, and enjoy <br />the benefits of, a program or activity receiving Federal financial assistance. <br />A contractor is not required to provide individually prescribed devices, <br />readers for personal use or study, or other devices of a personal nature. <br />2. Where a contractor communicates with customers, clients, and other <br />members of the public by telephone, telecommunication devices for deaf <br />persons (TDD's) or equally effective communication systems shall be used. <br />3. A contractor who receives Federal assistance as part of the CDBG program <br />shall adopt and implement procedures to ensure that interested persons <br />(including persons with impaired vision or hearing) can obtain information <br />concerning the existence and location of accessible services, activities and <br />facilities. <br />4. A contractor is not required to take any action that would result in a <br />fundamental alteration in the nature of a program or activity or in undue <br />financial or administrative burden. <br />D\CDBG\AGREEMENT.FNMCONTRACTEXH BrM.SVC <br />Revised 5/96 <br />Exhibit E <br />Page 7 of 7 <br />