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Included in this Scope of Services is a total of three formal presentations to the City Council and/or <br />citizen groups after delivery of the final report. <br />Phase II - Performance Measurement <br />Develop performance assessments to assist City in determining the types of services provided, why <br />they are provided and if they could be provided more efficiently in a different fashion. Study shall <br />identify hard data (i.e. what do services costs, who requires service, who is client for service, are <br />there private sources for supplying service, could service level be reduced, realistic benchmark <br />levels for service providers, etc.) and soft data (customer satisfaction, service's relative priority, <br />realistic and obtainable measurements for determining current levels of efficiency, effectiveness <br />and productivity of services provided and estimated future levels.). <br />Time of Performance <br />Delivery of the draft Final Report shall occur within four and one-half (4-1/2) months of contract <br />execution. Consultant shall adhere to the following timeline: <br />Component <br />A. Cost/Fee Analysis <br />Activity <br />1. Cost Plan Interviews <br />Data collection and analysis <br />Delivery of draft report <br />Revisions and final report <br />2. User Fee Study Kick-off to completion of 1 st round of <br />interviews <br />1 st review by City <br />Revisions <br />2nd review by City <br />Revisions <br />3rd review by City <br />Revisions <br />Finalize numbers <br />Draft report <br />City review <br />Final report <br />Presentation <br />EXHIBIT A <br />AGRETMBITA.DOC (Word 6.0) <br />Week <br />3 <br />6 <br />8 <br />10 <br />4 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />13 <br />15 <br />17 <br />18 <br />As scheduled <br />Page 3 of 4 <br />