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housing; or (e) limit the enjoyment of any right, privilege, or advantage, to a qualified individual <br />with handicaps the opportunity to participate in, or benefit from, the service, benefit, aid or <br />housing; <br />B. Provisions Regarding Communications With Individuals With Handicaps <br />A contractor who receives Federal assistance as part of the CDBG program shall take appropriate <br />steps to ensure effective communication with customers, clients, and other members of the public. <br />Such steps, when appropriate, may include, but are not limited to: <br />Furnishing appropriate auxiliary aids where necessary to afford an individual with <br />handicaps an equal opportunity to participate in, and enjoy the benefits of, a program <br />or activity receiving Federal financial assistance. A contractor is not required to <br />provide individually prescribed devices, readers for personal use or study, or other <br />devices of a personal nature, <br />2. Where a contractor communicates with customers, clients, and other members of the <br />public by telephone, telecommunication devices for deaf persons (TDD's) or equally <br />effective communication systems shall be used. <br />3. A contractor who receives Federal assistance as part of the CDBG program shall <br />adopt and implement procedures to ensure that interested persons (including <br />persons with impaired vision or hearing) can obtain information concerning the <br />existence and location of accessible services, activities and facilities, <br />4. A contractor is not required to take any action that would result in a fundamental <br />alteration in the nature of a program or activity or in undue financial or administrative <br />burden. <br />