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Ms. Sheila Marquises Page 2  Review background material. We will review the material requested in Activity 1 to begin to formulate an understanding of the department and prepare for our interviews and survey.  Review recommendations in Management Partners’ 2016 Assessment. We will review the status of the original 32 recommendations for improvements and determine their continued significance.  Conduct interviews. Management Partners will interview up to 10 individuals to learn about the department’s operations, understand different perspectives about strengths and weaknesses, and hear ideas for improving organizational effectiveness in delivering services for the community. We anticipate the interviews will include you, the City Manager, Assistant City Manager, and your division heads.  Conduct online survey. We will use a confidential online survey to allow all staff in the department to provide input. Through the survey, we will learn about what is working well in the department and ideas for improvement. At the conclusion of this activity, we will summarize results, develop themes, and identify any additional information gathering work that will round out our understanding of the department’s operations. Activity 3 – Conduct Analysis Next, we will analyze the information collected previously. We will examine the results of our data gathering and assess the current state of the department, including the following:  Organization structure and reporting relationships;  Application of best practices; and  Opportunities to increase efficiency, effectiveness and collaboration. We will prepare our observations and preliminary recommendations and meet with you to review them. This will be an opportunity to discuss what we learned in our analysis and hear feedback about the opportunities for improvement we have identified. This discussion provides a preview of the issues and recommendations that will be addressed in the project memorandum (Activity 4). Activity 4 – Report Results Once we have received feedback on our initial observations and preliminary recommendations, we will prepare the final project memorandum. It will contain our analysis, observations, and recommendations to optimize the City’s Engineering and Transportation Department. It will be organized in an easy-to- understand format and presented in a positive and productive manner. We use a peer review process internally before providing the draft memo to you for feedback. Management Partners retains responsibility for its professional recommendations, but we expect that vetting the draft with key members of your team improves its utility. It also provides a second opportunity to identify implementation issues. We are committed to recommending actions that result in meaningful operational improvements and can be implemented in the real world. Once comments have been received, the final project deliverable is prepared for you.