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<br />2 <br /> <br /> <br />o Neighborhood concerns are addressed on an as needed basis when the City has <br />received complaints of parking violations on corners, red curb violations, and parking <br />without a residential parking permit. <br /> <br /> Street Sweeping <br />o Parking enforcement staff are assigned to monitor based upon the posted signage. <br /> <br />Included Value Enhancements <br />Consultant will provide the following value enhancement services and products to the City of San Leandro. <br />These have an estimated value of over $100,000 and will be provided to the City at zero cost. <br />o Business Intelligence Dashboard and Subscription ($36,000 value) <br />o Complete Operational Assessment ($20,000 value) <br />o IPMI Training Courses ($45,000 value - $15,000 per year) <br /> <br />Transition and Implementation Timeline <br />Consultant will begin working on the strategic transition upon contract announcement. The goal is to <br />provide a seamless transition that reduces expenses, drives higher value, and improves supplier relations. <br />A 30-60-90-day timeline is optimal to accomplish all milestones, review, and revise. <br /> <br />Execution is critical to ensure that customers do not experience negative changes to the program, only <br />positive enhancements. Consultant will work with the City to strategize the transition timeline plan and <br />implement action items. We utilize a customizable transition checklist to ensure every detail is included <br />and implemented prior to the transition date. Checklists can be customized to fit the unique needs of the <br />City. The Consultant team will meet with leadership and prepare a daily and weekly transition plan. We <br />believe in frequent communication and interaction through face-to-face meetings with clients to create a <br />smooth, seamless process as well as being proactive to prepare for any unexpected challenges. <br /> <br />Consultant’s transition team members will work through a pre-transition checklist to develop action plans <br />and standard operating procedures customized to accommodate the City’s operational needs. This <br />systematic approach ensures the Consultant team is prepared to service all aspects of the City’s <br />stakeholders with professionalism and efficiency from day one. <br /> <br />SUGGESTED STRATEGIC MILESTONES INCLUDED: <br /> Transition is a non-event for patrons <br /> Create a true parking partnership with the City and key stakeholders <br /> Maintain revenue flow during transition <br /> All personnel hired and trained prior to commencement <br /> Immediate improvement of customer service <br />DocuSign Envelope ID: 6B201A9F-1A3F-4388-A808-5A345DDB0A1C