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Execution Version <br />Exhibit B - 5 <br />members/contracted property managers for each site so that they can serve as an on-the-ground <br />extension of the EBCE customer support ecosystem. Site host training will include review of key hardware <br />and software terminology and operations, as well as emergency procedures. While these City staff <br />members will not be on call for support and will not respond or fix issues directly, it is imperative that if a <br />customer approaches them with a question, they can assist in directing the customer to the 24/7 customer <br />support options available and supported by the back office system. <br />DocuSign Envelope ID: 9A9D2499-76B9-48B0-8ECE-EF852438F252DocuSign Envelope ID: EC3D6FF2-1EAC-45AF-8666-F6EEFB410D6F