EBCE-San_Leandro_EV_Charger_Site_License_Agreement_Final.pdf

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Execution Version Exhibit B - 4 ○ Third Party Integrations - ability to access data with EBCE’s hardware and software providers. EBCE requires that Contractor shall have the ability to integrate with other partners through one of several methods: ■ Feed access: provide access to an RSS feed with the necessary information ■ API Access to provide secure data access: The API would offer the ability to export relevant data and insert relevant data as well ○ Terms and conditions should not require a liquidated damages clause as part of the termination penalty, and EBCE is entitled to all collected money for charging including credit cards. Data Integrity and Access: ● The Contractor shall maintain Payment Card Industry (PCI) Data Security Standard Compliance and be EMV (Europay, Mastercard, Visa) chip card enabled. EBCE requires any vendor with access to payment information to be PCI-compliant. Encryption of credit card data must be performed. All passwords and credit cards must be hashed and salted. No financial or identifying data shall travel unencrypted over public networks. Contractors must maintain the following: ○ PCI DSS Service Level 1 Compliance: Contractor shall prove their ability to not only process credit cards in large volume, but also maintain the highest level of security. ○ SSAE 16 Compliance: Contractor shall have the necessary processes in place to remain compliant in day-to-day activities. ○ Cybersecurity Insurance Policy: This policy will protect EBCE if there is a security breach of a mobile payment platform. ○ Data Ownership: EBCE maintains ownership of the data that is stored by the Contractor. This covers the ability to retain data after the contract period; usage of the data is allowed by EBCE during and after the contract period; ability of EBCE to export or transfer the data during and after the contract period; and 3 years of retention of the data. ○ Data Access and Reporting: The ability to directly access data using API or database connections is required and must enable users to export data and the data format templates. ● The Contractor will provide secure direct database access to export data and populate relevant data from external sources. The Contractor will provide secure Automated File Transfer and importing through various methods such as scripting and ftp transfer. The process should be two- way with both importing and exporting to other systems. Any additional data sharing methods accepted by other partners will be allowed. This must be a two-way agreement to use said method when communicating with other partners. Each data access solution will occur at a regular interval which will allow near real-time equivalency of operations across platforms. This data transfer should share relevant transactional data about the customer interaction and be able to use said data in reporting and operations with partners. The data transfer must be through secure methods. CUSTOMER SERVICE EBCE currently manages a successful call center to respond to questions and concerns and will provide the same level of customer service to EV drivers using EBCE DC fast charging hubs. This support will be provided through EBCE’s to-be-determined professional service contractor(s). EBCE will ensure customer support is accessible in at least English and Spanish via a toll-free telephone number and email address. Both communication pathways will be clearly posted near the Charging Stations, and customer support service will be trained and equipped to provide or dispatch services to address any concerns at the DC fast chargers that EBCE customers may experience. As applicable, access to these communication pathways will also be available through the contractor’s online portal and/or smart phone app. As the Charging Stations will be accessible 24/7, EBCE will require that customer support service is equally accessible 24/7. As applicable, EBCE’s Contractor will also provide site host training to the relevant City staff DocuSign Envelope ID: 9A9D2499-76B9-48B0-8ECE-EF852438F252DocuSign Envelope ID: EC3D6FF2-1EAC-45AF-8666-F6EEFB410D6F