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<br />Consulting Services Agreement between City of San Leandro and Last revised [MM/DD/YYYY] <br />___ for ___ Exhibit A – Page 1 of 1 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />GENERAL SUPPORT <br /> General support and training for admins, power users, and end users in the M365 platform <br /> Hypercare, break-fix, and ongoing maintenance as needed or requested by City users <br /> Escalation for in-house M365 resources <br /> <br />SUPPORT SCOPE <br /> City of San Leandro IT will own SharePoint and all processes attached to the application – the <br />Expert Assist Consultant will not be involved in governance discussions or other decision-making <br />responsibilities <br />o The Expert Assist Consultant’s expertise may be requested in assisting with the decision- <br />making process <br /> Networking support and infrastructure management are out of the scope of this statement of work <br />o However, the Expert Assist Consultant can lend expertise and general knowledge of <br />necessary configurations and setup to City of San Leandro IT <br /> No additional documentation will be provided outside of work performed on the City of San Leandro <br />SharePoint environment <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: B0E27942-D377-4A51-9CFA-2B99941EBCE2