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d. Provide a welcoming, safe, sanitary, and inclusive environment for all participants and <br />guests from all walks of life, regardless of race, creed, gender, gender identity, color, <br />or religion. Any person in need: men, women, LGBTQ, is welcome to receive services <br />without judgment. <br />e. Develop, coordinate, implement, oversee, and evaluate Emergency Housing Program <br />operations, programs, and services. <br />f. Provide Case Management. Provide staff trained in providing housing search and <br />applications assistance. Arrange for meeting with each participant to ensure all are assess <br />and connected to the Coordinated Entry system for additional housing resources during <br />their motel stay. <br />g. Support participants with their health, mental health, housing, and social service needs by <br />coordinating with community-based agencies serving the homeless population in <br />Alameda and linking clients to programs and services that will help end their <br />homelessness. <br />h. Secure a minimum of 12 hotel rooms in advance, using the best reasonable negotiated <br />rate, between January 15, 2022 and March 31, 2023. <br />1. Ensure hotel rooms receive regular daily inspection to review habitability and condition <br />of rooms, and to address any issues with participants. Motel rooms used must be in <br />acceptable physical condition and must be accessible for individuals with disabilities <br />if accommodations are required. <br />J. Serve a minimum of two meals per day for each participant on the days that motel <br />rooms are offered. <br />k. Provide services to allow program participants to receive mail at the subcontractor <br />location. Participants will receive the specific address through which they may receive <br />mail. <br />1. Provide warm clothes for program participants that do not have sufficient winter clothing. <br />m. Record, track, and report client data and other metrics using the appropriate database, <br />forms, and templates agreed upon between the PROVIDER and the CITY. <br />n. Participate in the City of San Leandro’s homeless initiatives and programs, including <br />bi-weekly Homeless Case Management Meetings. <br />o. Ensure timely and accurate submission of monthly, annual, and other reports requested <br />by the City of San Leandro. <br />p. PROVIDER agrees to implement and operate the program in accordance with the terms <br />of this agreement. <br /> <br />II. Program Evaluation and Reporting Requirements <br /> <br />a. PROVIDER shall submit quarterly reports no later than 15 days after the end of the <br />month being reported on. Monthly reports will include, at the minimum, the following <br />data elements: <br />• Unduplicated clients serviced <br />• Demographic information of clients including: <br />■ Age, gender, race, ethnicity, city of last residence and residence prior <br />to entry. <br />• Program impact and outcomes: