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Consulting Services Agreement between City of San Leandro and Last revised 06/09/2023 <br />ConvergeOne for Infrastructure Managed Services Exhibit A – Page 4 of 26 <br /> <br />Configuration Management Devices <br /> <br /> <br /> <br />Cisco Call Manager Devices (assumed devices listed below for Unified Communications support) <br /> <br />NOTE: The scope of services to be delivered by ConvergeOne may vary by product. <br /> <br /> <br /> <br /> <br /> <br />2. Foundation Managed Service Elements: <br />This section describes each of the service elements included with the scope of this SOW. <br /> <br />2.1 Service Desk <br /> <br />Service Desk is a centralized function serving as a single point-of-entry for all Customer <br />requests related to the services provided under this SOW, and the main interface to <br />Customer for day-to-day services support. Seller’s Service Desk will interface with <br />Customer’s end users Help Desk or internal Infrastructure Technology (“IT”) team. Seller’s <br />Service Desk is accessible, during Service Hours, by Customer’s Help Desk or authorized <br />Product Manufacturer Quantity Foundation <br />PowerEdge Servers Dell 9 <br />Windows Servers - OS*Microsoft 20 <br />Linux Servers - OS*Red Hat 5 <br />vCenter VMware 1 <br />List of Foundation Services products <br />Product Manufacturer Quantity One-Time <br />OnGuard - Configuration Mgmt. Install w/Appliance ConvergeOne 1 <br />List of One-Time products <br />Product Manufacturer Quantity Foundation <br />ISR - Integrated Services Routers (including industrial) - Small Branch Cisco 15 <br />Catalyst Series Switches - Chasis Cisco 2 <br />Aironet Access Points Cisco 1 <br />Cisco Firewall ASA Cisco 6 <br />List of Foundation Services products <br />Product Manufacturer Quantity Foundation <br />Call Manager (CUCM Publisher and Subscribers)Cisco 2 <br />Session Management Edition (SME)Cisco 2 <br />Unity Connection (CUC)Cisco 2 <br />Cisco Emergency Responder (CER)Cisco 2 <br />Instant Messenger & Presence (IM&P)Cisco 2 <br />Expressways Cisco 2 <br />Analog Gateways or ATAs Cisco 1 <br />UCS Chassis - C Series Cisco 3 <br />List of Foundation Services products <br />DocuSign Envelope ID: EA0A1203-02DA-42E0-9D8C-A7B9368C06F7