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Consulting Services Agreement between City of San Leandro and Last revised 06/09/2023 <br />ConvergeOne for Infrastructure Managed Services Exhibit A – Page 15 of 26 <br />o $245.00 per hour Normal Business Hours; $367.50 per hour Standard <br />Overtime <br />o $490.00 per hour Premium Overtime (Holidays or Sunday) <br />o $81 trip charge – San Leandro* <br />o 1 hour minimum for all service requests <br /> <br />* For Non-San Leandro areas the trip charge is $81 for up to sixty (60) miles <br />beyond San Leandro. For any distance over sixty (60) miles beyond San Leandro, <br />the actual travel time to the site from that point is charged at the applicable <br />hourly rate for the time of day (i.e., Normal Business Hours, Standard Overtime, <br />and Premium Overtime). <br /> <br />3.2 Pricing Conditions <br /> <br />• Prices are quoted in USD, and do not include applicable taxes which will be billed as a <br />separate line item unless proper tax-exempt documentation is provided by Customer in <br />advance. <br />• Pricing includes all services as described in this SOW and Attachments. Changes to the <br />services, or changes to the configuration of the Supported Products to include, but not <br />limited to the addition of licenses, hardware, and new features, may result in additional <br />charges. Changes will be subject to the Contract Change Control Process. <br />• One Time (Service Implementation and On-boarding) Charge does not include Health <br />Check <br />• The baseline monthly fee above represents the minimum recurring charge for the <br />duration of this SOW for support of the baseline volumes of the Supported Products as <br />indicated in Section 1 of this SOW. <br /> <br />3.3 Managed Services Invoicing <br /> <br />Invoices will be submitted annually in advance for all recurring charges. Non-recurring <br />charges will be invoiced in arrears. <br />> Seller will perform a true-up on an annual basis to reconcile future billing on any <br />items that have been added (activated) during the previous period. <br /> <br />The initial invoice for the one-time and recurring charges will be issued within thirty (30) <br />days of contract signature. <br /> <br />4. Term <br /> <br />The Term of this SOW shall be twelve (12) months from the Services Start Date of this SOW after <br />the completion of transition and onboarding. <br /> <br />5. Service Hours <br />DocuSign Envelope ID: EA0A1203-02DA-42E0-9D8C-A7B9368C06F7