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<br /> <br />Consulting Services Agreement between City of San Leandro and Last revised: 09/18/2023 <br />HCEB for Cooling Center Exhibit A – Page 3 of 3 <br />a suspension of services for up to 30 days. Pet owners and HCEB will be responsible for cleanup and <br />damages. <br />12. All guests will be expected to remain law abiding. <br />13. Guests will complete brief program intake and HMIS intake forms and provide signature acknowledging they <br />understand the rules. <br />14. If guests are not satisfied with any aspect of the program operations, they are encouraged to present their <br />concerns to the HCEB Program Manager. The Program Manager will respond to all concerns on a timely <br />basis. If the guest is not satisfied with the Program Supervisor response, they can submit a formal grievance <br />to the HCEB Director of Programs for the Unhoused. The HCEB Grievance Form is attached as Exhibit B <br />and will be provided to all guests upon request. <br /> <br />III. Program Evaluation and Reporting Requirements <br /> <br />a. PROVIDER shall submit weekly reports every Friday afternoon. Weekly reports will include, at the <br />minimum, the following data elements: <br />• Number of clients served <br />• Demographic information of clients <br />• Description of services and resources provided <br />• Other information that will help in the evaluation of the program <br />• Copies of all Grievance forms. <br />b. PROVIDER shall participate in the program evaluation to help identify areas that will improve service <br />delivery, program effectiveness, and client outcomes. PROVIDER will implement program improvement <br />strategies identified in the evaluation. Evaluation criteria will include approaches identified by the <br />PROVIDER in its response to the Request for Proposal issued by the CITY. <br />c. PROVIDER shall submit a final narrative report no later than 15 days after the contract's completion. The <br />report shall include a narrative accounting of the progress achieved toward the Scope of Work. <br />d. PROVIDER shall make good faith efforts to provide other information, as requested by the City, promptly. <br /> <br /> <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: 6A79F7B3-870B-41DD-BF96-1633D7E95788