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Software-As-A-Service (SaaS) Agreement between the City of San Leandro and City Data Services FY23-24 12 of 12 <br />• Modify database as needed to add or remove fields, or improve presentation of data, <br />• Modify existing reports as needed to meet City of San Leandro’s requirements, <br />• Provide customer service to City of San Leandro and their clients throughout the term of contract, and <br />• Promptly respond to request for assistance, training, or database repair as needed. <br /> <br />Data Entered into City Data Services <br />Confidential financial information, such as social security numbers, birth dates and/or banking information, or any <br />information that has the potential to facilitate financial access to clients or any persons reported upon in CDS’ systems, is <br />prohibited from being stored on CDS servers. Information, especially uploaded documents, should be limited to public <br />information, information that the public can reasonably request under the Freedom of Information Act. <br /> <br />City Data Services is not responsible for any outcomes or breaches if such information is intentionally or unintentionally <br />entered into CDS’ system. <br /> <br />The monthly maintenance fee is a monthly fee and an amount not to exceed $9,360 per year for term of the <br />agreement. This fee remains constant regardless of the number of users, trainings, units, programs, projects or <br />reports included in the system. <br /> <br />First quarter maintenance fees for housing module are due and payable upon execution of service contract. Invoices are <br />billed quarterly and require payment within 30 days of submission of invoice. A one percent fee will be incurred for bills that <br />are 30 days past due. <br /> <br />Other <br />Maintenance and ongoing operations of City of San Leandro’s CDS database are included in the monthly maintenance fee. <br />New reports or forms are covered under the maintenance contract without additional charge. <br /> <br /> <br />Sincerely, <br /> <br />Steve Crounse City Data Services, LLC <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />San Mateo, CA * citydataservices@yahoo.com * www.citydata.services <br /> <br />DocuSign Envelope ID: 2CAD6DD6-2718-4320-8D8C-86D96A6A60A9