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17 <br />x The Customer is responsible for any firmware updates to re-used circuit packs, media <br />modules, or cards not specifically identified within this SOW. ConvergeOne can provide <br />services for firmware updates through a change order and billed at an additional fee. <br />x ConvergeOne will provide port and protocol matrices as provided by the manufacturers for <br />the equipment that is in this scope. If additional documentation is required for firewall <br />configuration or security assessments, ConvergeOne can provide these services at an <br />additional cost to the Customer upon request. <br />x VPN access will be provided to ConvergeOne resources to allow for work to be <br />accomplished remotely when applicable. If unfettered remote access to the Customer <br />network cannot be provided additional charges will be required. <br />DocuSign Envelope ID: F142FC13-2565-4871-97AE-5ACD1BA331FC