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Reso 2024-009 FY 23-24 1st Quarter Financial & Performance Measure Reports
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Reso 2024-009 FY 23-24 1st Quarter Financial & Performance Measure Reports
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3/22/2024 2:49:07 PM
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CM City Clerk-City Council
CM City Clerk-City Council - Document Type
Resolution
Document Date (6)
2/20/2024
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PERM
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5D Consent
(Amended by)
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\City Clerk\City Council\Agenda Packets\2024\Packet 20240220
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Overall customer <br />saƟsfacƟon on service <br />request fulfillment. <br /> <br /> <br />80% <br /> <br />92% <br /> <br />This Performance Measure focuses on requests for <br />services. The performance target and quarter actual <br />represent the percentage of saƟsfied customers <br />based on survey results. <br /> <br />Percent of soŌware <br />applicaƟons supported <br />Citywide. <br /> <br /> <br />90% <br /> <br />25% <br /> <br />IT tradiƟonally provided minimal break/fix support <br />to the 150 business applicaƟons in the City. The <br />Department is currently forming a new support <br />team and targeƟng full support for 90% of Citywide <br />applicaƟons. <br /> <br /> <br /> <br />Library <br /> <br /> <br /> <br /> <br /> <br />Performance <br />Measure <br /> <br />2023‐24 <br />Performance <br />Target <br /> <br /> <br />Quarter <br />Actual <br /> <br />Quarter Performance Detail <br /> <br />Increase Library card <br />holders from 29% to <br />31% of City <br />populaƟon. <br /> <br /> <br />31% <br /> <br />31.5% <br /> <br />A total of 26,900 cardholders were in place at the <br />end of the 1st Quarter. Average cardholders to <br />populaƟon over the past five years at 29% <br /> <br />Increase Library visits <br />to 244,000. <br /> <br /> <br />244,000 <br /> <br />75,194 <br /> <br />The target for Library visits is 4% higher than <br />projected for 2022‐23. Library visits equated to 31% <br />of performance target in the 1st Quarter and 23% <br />higher than the 1st Quarter esƟmate. <br /> <br /> <br />Increase total <br />circulaƟon of physical <br />and electronic items <br />by 10%. <br /> <br /> <br />365,700 <br /> <br />109,700 <br /> <br />Physical and electronic circulaƟon equated to 30% of <br />performance target in the 1st Quarter and 15% <br />higher than the 1st Quarter esƟmate. <br /> <br />Increase program to <br />aƩendance raƟo by <br />5%. <br /> <br /> <br />56% <br /> <br />62% <br /> <br />The Program to AƩendance RaƟo measures the <br />tracƟon the programming receives from the public. <br />It considers program aƩendance and the number of <br />programs offered. Program aƩendance totaled <br />8,200 in the 1st Quarter. A total of 131 programs <br />were held with an average of 63 aƩendees. <br />Programming efforts are outperforming 1st Quarter <br />esƟmates by 6%. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />
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