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i.The Website is engineered to be available 24 hours a day,7 days a week,52 <br />weeks a year.The Website shall meet industry standard accessibility <br />service levels and shall operate on all major modern browser platforms. <br />Due to various factors,users may experience system unavailability <br />(unscheduled downtime).In the event that unscheduled downtime exceeds <br />4 hours a month,during normal business operation hours (9:00AM to <br />5:00PM EST Monday to Friday,holidays excepted),or unscheduled <br />downtime exceeds 8 hours outside normal business hours (9:00AM to <br />5:00PM EST Monday to Friday,holidays included),DocuPet will provide the <br />Organization with a remediation plan.Three consecutive months of greater <br />than 4 hours of downtime,during normal business operation hours <br />(9:00AM to 5:00PM EST Monday to Friday,holidays excepted),or 8 hours <br />outside of normal business hours,will be grounds for immediate contract <br />termination.Unscheduled downtime instances will be reported to the <br />Organization on demand and quarterly. <br />h.Control of Website <br />i.The Website and all content on the Website shall at all times be under the <br />control and at the discretion of DocuPet. <br />9 <br />DocuSign Envelope ID: 77DB2DA3-FBBB-405D-B750-F86438951F8B