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<br />Consulting Services Agreement between City of San Leandro and Last revised [07/10/2024] <br />AMS.NET, LLC. for CISCO Voice Upgrade Project No. 101944 Exhibit A – Page 6 of 7 <br /> Flex Time Plans are for technical services and professional consultation only and cannot be <br />used for materials. <br /> Flex Time Plans are required to be paid upfront before the service is performed. Flex Time <br />Plans are a retainer-based engagement. <br /> Technical services hours are deducted as the technical service is performed. On-site <br />technical support consists of travel time both ways and a minimum of one-hour on-site then <br />deducted in 30-minute increments. Remote technical support is deducted in 30-minute <br />increments. Please note that any scheduled engagement cancellations not arising from <br />AMS.NET will incur a 1-hour minimum charge as well as any travel time expended. <br /> Business hours are Monday through Friday 8am to 5pm excluding company reserved <br />holidays. Pre-scheduled after-business hour technical support is available Monday through <br />Friday and Saturday from 5pm to 12am and requires a 24x7 Flex Time plan. Emergency <br />after hours support requires a 24x7 Flex Time plan. <br /> <br /> <br />Standard AMS.NET Invoicing Procedures <br />Materials, Equipment, Hardware <br />All cabling and engineering material, equipment, and hardware are invoiced and billed upon <br />receipt at any one of vendor’s AMS.NET warehouses. Per vendor’s standard EDL, “We will <br />have the equipment delivered directly to AMS.NET and stored in our warehouse for your <br />convenience until you are ready for installation. Per request, AMS will provide a report of proof <br />of delivery to AMS.NET and serial number documentation. AMS.NET will at time of delivery to <br />our warehouse, submit invoices reflecting the hardware portion of the project and you can at <br />that time release payment for the full amount of the hardware within 30 days of receipt.” <br /> <br />Premium Flex Time (pFlex) <br />pFlex is invoiced in full upon the start of the project. pFlex hours are utilized on progress/time <br />and materials bases as we move through the project deliverables or as Service Requests are <br />opened through our TAC department. Utilization reports can be requested at any time and may <br />be shared with the customer within 48 hours of the request. All remaining pFlex time left at the <br />end of an installation project is converted to TAC support hours upon project close out. <br /> <br />Standard Progress Labor Billing Definitions <br />AMS.NET executes progress billing for all non-pFlex engagements. AMS.NET will at time of <br />completion of each progress phase, submit invoices reflecting the current phase of the project <br />and you can at that time release payment for the full amount of the invoice within 30 days of <br />receipt. <br /> <br />Switching, Wireless, UPS, Firewalls, Paging, Phones, IPVS <br /> 10% for Mobilization <br /> 25% for Technical Planning and Start of Design <br /> 50% for equipment prep/configuration <br /> 75% for Installation of equipment <br /> 95% for equipment cutover <br />Docusign Envelope ID: DE26306C-F407-4BBF-8D92-0C1942C6C222