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EXHIBIT B2 MULTI-FAMILY RESIDENTIAL SERVICES July 15, 2024 Page B2-1 Franchise Agreement, Exhibit B2 1. Recyclable Materials Collection Contractor shall Collect Recyclable Materials placed in Contractor-provided Containers from Multi-Family Customers and shall Transport all Recyclable Materials to the Designated Recyclable Materials Processing Facility for Processing. Contractor shall provide service at the frequency requested by Customers, up to the maximum service frequency. Recyclable Materials Collection Services shall be provided to Multi-Family Customers at the per-unit Rate approved by the City. Containers: Carts, Bins Container Sizes: 64-, and 96-gallon (or comparable size Carts approved by the City); and, 1-, 1.5-, 2-, 3-, 4-, 5-, 6-, 7, and 8-cubic yard Bins. As selected by Customer. Contractor shall provide no less than ninety-six (96) gallons of Container capacity for every five (5) Dwelling Units. Service Frequency: Up to six (6) times per week but not less than one (1) time per week (as requested by Customer). Saturday service requires three (3) service days during the week Monday through Friday. Service Location: Curbside or other -selected service location (including backyard or side-yard) at the Multi-Family Premises that is mutually agreed upon by both the Contractor and Customer. Contractor shall service both Carts and Bins at the same service location, unless written notification is provided by Contractor to the Customer stating the different service locations for Carts and Bins. Containers shall be shared by Occupants and centralized. Acceptable Materials: Recyclable Materials Prohibited Materials: Organic Materials, Solid Waste, Excluded Waste Additional Service: Special pick-ups requested by a Customer, on days other than their regularly scheduled Collection day, will be available at an approved additional charge. Such additional picks-ups can be scheduled equating to up to five (5) days per week total service. Other Requirements: Contractor shall open and close gates, push and/or pull Containers, lock and unlock Containers, or perform other services as reasonably necessary to access and service Containers and may charge City approved Rates for such service. Contractor shall not apply push and/or pull rates to service Carts. Contractor may refuse to Collect a Recyclable Materials Container that contains more than ten percent (10%) by volume of Prohibited Container Contaminants, provided that Contractor leaves a Non-Collection Notice in accordance with Section 5.3.B of this Agreement. Contractor shall inform the Customer of their options to either remove the Prohibited Container Contaminants or pay the City- approved Rate to have the contents of the contaminated Recyclable Materials Container Collected as Solid Waste. Contractor may charge the Customer the City-approved Rate for a special pick-up if the Customer elects to have their corrected or contaminated Recyclable Materials Container serviced before the next regular Collection day. Prior to refusing Collection of a contaminated Container and leaving a Non-Collection Notice, Contractor must provide two (2) Docusign Envelope ID: 908A450D-1F36-4C09-B8A4-C1D639B5A05A