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July 15, 2024 Page 16 City of San Leandro/ACI Franchise Agreement Contractor shall obtain approval from the City Contract Manager on all Contractor-provided public 586 education materials including, but not limited to print, radio, television, or internet media before 587 publication, distribution, and/or release. City shall have the right to request that Contractor include 588 City identification and contact information on public education materials, and approval of such 589 requests shall not be unreasonably withheld. 590 4.11 BILLING 591 A. General. Contractor shall bill all Customers and be solely responsible for collecting billings at Rates 592 set in accordance with Article 8. Billing shall be performed on the basis of services rendered and this 593 Agreement shall create no obligation on the part of any Person on the sole basis of the Ownership 594 of property. Individual contracts between Contractor and a Customer for services provided under 595 this Agreement shall be prohibited unless otherwise approved in writing by the City Contract 596 Manager on a case-by-case basis. 597 B. Special Rates. Contractor shall administer the special Rate programs for Low Income Residents, 598 which are available only to Single-Family Customers. Contractor shall determine that a Customer 599 qualifies for the Low Income Resident discount if Contractor obtains documentation that the 600 Customer has met established criteria reasonably satisfactory to the City and is consistent with the 601 definition of Low Income Resident provided in Exhibit A or is enrolled in the CARE (California 602 Alternate Rates for Energy) program at the same service location. Contractor shall have the right to 603 annually reverify that Customer qualifies for such Low Income Resident discount. Contractor shall 604 charge Low Income Residents Rates that include a discount that complies with City-established 605 policies. Customers qualifying for the Low-Income discount shall additionally be exempt from any 606 deposits required by Contractor pursuant to Section 4.11.C. The Low Income Resident Discount does 607 not apply to multiple Containers or to Containers greater than thirty-two (32) gallons. 608 C. Customer Invoicing. Contractor may require pre-payment arrangements for Drop Box service. 609 Contractor shall remit invoices to Customers no earlier than the twentieth (20th) day of the month 610 preceding the applicable billing cycle. Quarterly billing shall be on the calendar quarter (January-611 March, April-June, July-September, October-December). Upon establishing new Customer 612 accounts, or restoring service to a previously delinquent account, Contractor may require a deposit 613 from the Customer not to exceed one (1) month’s billings for monthly billed Customers and not to 614 exceed one (1) quarter’s billings for Customers billed quarterly at the Customer’s Service Level. 615 Contractor shall waive deposits for new Customers who have a recent and positive payment history 616 with Contractor in the same or a different jurisdiction. A Customer shall be considered to have a 617 recent and positive payment history if they have no late payments within the most recent twelve 618 (12) month period. Contractor shall report quarterly, in accordance with Exhibit D, the amount of 619 Customer deposits currently held by Contractor. Contractor shall bill all Single-Family Customers 620 and Multi-Family Cart Customers quarterly in advance of services provided. Contractor shall bill all 621 Commercial Customers and Multi-Family Bin Customers for scheduled and regularly recurring 622 services on a monthly basis in arrears of services provided. Contractor shall bill Customers for any 623 on-call and/or non-recurring services no more frequently than monthly and may only proactively 624 invoice for services provided during the previous billing period. 625 Contractor shall develop and maintain a database of Customer contact information, which shall 626 include an email address for each Customer account. Contractor shall maintain and make such 627 database available upon request from the City Contract Manager, in accordance with Section 6.1. 628 Docusign Envelope ID: 908A450D-1F36-4C09-B8A4-C1D639B5A05A