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July 15, 2024 Page 22 City of San Leandro/ACI Franchise Agreement systems. Such read-only access is intended to provide the City the ability to review notes related to 847 Customer service and/or billing issues. 848 4.14 SERVICE EXEMPTIONS 849 The City’s Municipal Code and the ACWMA allow for some Generators that meet specific criteria to be 850 exempt from the requirements to subscribe to and pay for Recyclable Materials, Organic Materials, and/or 851 Solid Waste Collection services. Contractor shall provide all Customers with Collection Services unless the 852 Customer provides proof of a Collection service exemption, as described below. Failure to comply with 853 the requirements of this section may result in assessment of Liquidated Damages in accordance with 854 Exhibit F. The City or the ACWMA shall provide the forms to be used for service exemptions. 855 A. City Service Exemption. Commercial Businesses that do not operate a food establishment may 856 request a City exemption from the requirement to subscribe and pay for Discarded Materials 857 Collection services from the Contractor. Contractor shall review all exemption requests and 858 supporting documentation sent to Contractor by Customers in accordance with Section 3-6-220 of 859 the City’s Municipal Code. Contractor shall submit a recommendation to the City, for the approval 860 or denial of the Customer’s exemption request within five (5) Business Days of receiving the 861 exemption request. The City shall notify the Contractor of its determination for approval or denial 862 of the service exemption request, within ten (10) Business Days of receipt of Contractor’s 863 recommendation and documentation. The City ultimately retains the right to approve or deny any 864 exemption request, regardless of the recommendation provided by the Contractor. Contractor shall 865 notify Customers of the approval or denial of their exemption request within five (5) Business Days 866 of City’s decision and provide a statement for why the request was denied, if applicable. Upon 867 approval of a Customer’s exemption request, Contractor shall modify the Customer’s Service Level, 868 account data, and billing statement in accordance with Section 4.14.F. Contractor shall immediately 869 notify the City to revoke the Customer’s service exemption if that Customer is found to be in 870 violation of Chapter 3-1 or any other applicable provisions of the Municipal Code or the property 871 changes ownership and/or occupancy. 872 B. County Certification of Recycling Services. Commercial businesses and Multi-Family Customers that 873 meet specific criteria may request a County exemption from the requirement to subscribe and pay 874 for Recyclable Materials or Organic Materials Collection services from the Contractor. Upon 875 receiving proof from a Customer or the ACWMA of a Customer’s Certification of Recycling Services 876 (CRS) exemption, Contractor shall modify such Customer’s Collection Service Levels in accordance 877 with Section 4.14.F. Quarterly, Contractor shall report to the City Contract Manager all Customers 878 with an active CRS exemption in accordance with Exhibit D. Contractor shall immediately report to 879 the City and the ACWMA if the Customer is found in violation of the exemption requirements. 880 Contractor shall notify the customer and recommence service within seven (7) days of receiving 881 confirmation from the ACWMA of the revocation of a Customer’s service exemption. These 882 exemptions shall be effective for a period of five (5) years from the date the application is approved 883 unless service is stopped and new service is started at the same address. Contractor shall be 884 responsible for re-commencing Recyclable Materials and/or Organic Materials Collection service for 885 Customers within ten (10) Working Days from the date on which the service exemption has expired 886 unless the Customer has provided proof to Contractor of an exemption renewal. 887 C. Vacancy Exemptions. Upon Customer request, Contractor shall cease providing (and collecting 888 payment for) Collection services to a Premises which is vacant for no less than thirty (30) calendar 889 Docusign Envelope ID: 908A450D-1F36-4C09-B8A4-C1D639B5A05A