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<br /> <br /> <br />Consulting Services Agreement between City of San Leandro and Last revised 1/08/2025 <br />RISE for Winter Warming Shelter Exhibit A – Page 3 of 3 <br />IV. Daily Schedule <br /> <br />4:30 PM – 5:00 PM: Staff arrive for preparation and setup. <br /> <br />5:00 PM – 8:00 PM: Guest intake and check-in. <br /> Dinner service. <br /> Distribution of hygiene supplies and basic needs. <br /> <br />8:00 PM – 10:00 PM: Quiet recreational activities (e.g., board games, reading). <br /> Case management <br /> <br />10:00 PM – 6:00 AM: Lights out; overnight monitoring by shelter attendants. <br /> Emergency assistance as needed. <br /> <br />6:00 AM – 7:30 AM: Wake-up, breakfast service, and guest check-out. <br /> <br />7:30 AM – 8:00 AM: Cleaning and preparation for the next evening. <br /> <br />Key Services <br /> Basic Needs: Evening meals, hygiene supplies, bedding, secure storage totes and safety net <br />services. <br /> Case Management: Intake assessments, resource connections, and HMIS updates (during <br />operational hours). <br /> Safety Measures: 24/7 staff presence during operational hours, and a zero-tolerance policy for <br />violence or substance use on-site. <br /> Behavioral Health Support: Partnerships with local providers for crisis response and counseling. <br /> <br />Performance Metrics <br /> Occupancy Rate: Total and Percentage of beds filled nightly. <br /> Case Management Outcomes: Number of guests connected to housing or services. <br /> Guest Feedback: Surveys to gauge satisfaction and identify areas for improvement. <br /> Compliance: Regular audits for adherence to city requirements and accurate HMIS reporting. <br /> Total served: total unduplicated and duplicated individuals served, disaggregated by race/ethnicity <br />Docusign Envelope ID: 2072A0A5-6278-4227-8758-3DB68A47C8A2