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Non-Professional Services Agreement between City of San Leandro and March 1, 2025 Micki’s Towing Inc. — Exhibit A Page 1 of 11 EXHIBIT A SCOPE OF SERVICES In accordance with RFP 62687. GENERAL PROVISIONS A.SERVICES TO BE PERFORMED The Contractor shall furnish towing and secure storage services for vehicles seized, impounded, or otherwise caused to be removed from the highways or from public or private property by the San Leandro Police Department (SLPD). Towing services shall include, but not be limited to, removal of wrecked vehicles and debris resulting from accidents, preliminary work necessary to towing, including removal of vehicles from ditches or separation of entangled vehicles, removal of vehicles for criminalistics and/or evide ntiary purposes as directed by SLPD personnel, other impoundment of vehicles as directed by SLPD, and necessary service to heavy duty vehicles on the highways. B.CONDUCT The Contractor shall conduct business in an ethical, lawful, competent, and orderly manner to maintain the confidence and respect of the community and the integrity of Police Department investigations. While Contractor is an independent contractor, each contact it has with the public may reflect upon the City. For that reason, and the inherent potential for conflict in vehicle removal and storage, Contractor and its employees must maintain a fair, impartial, and reasonable attitude, and perform its duties i n an honest, competent, respectful, and courteous manner. Statements and actions of the Contractor and its employees must be the result of considered judgment, not personal prejudice, bias or self-interest. The Contractor, when notified by the Chief of Police or their designee of any complaint of dishonesty, incompetence, disrespect and/or discourtesy by the Contractor or its employee(s), shall investigate and respond in writing to the Chief of Police or his or her designee within ten (10) calendar days of receipt of notification of the complaint. Contractor's response shall include the results of its investigation and, if the complaint is found to be true, what measures the Contractor took to address said com plaint and prevent future complaints on the same issue. C.REGULATION The Contractor shall comply with all applicable, Federal, State, and local laws, ordinances, rules and regulations, shall make all reports required by the State of California Vehicle Code, and shall follow all rules or regulations which the City of San Leandro may prescribe governing the conduct of Contractor's operations under the Non-Professional Services Agreement. D.COOPERATION The Contractor shall abide by the lawful decisions of all peace officers and law enforcement employees of the City of San Leandro and shall cooperate in removing and/or in impounding vehicles. E.SUPERVISION The Contractor shall comply with all regulations imposed by the City on the Contractor's performance pursuant to the Non-Professional Services Agreement. The Contractor shall further make all records, Docusign Envelope ID: EEDD99C6-8640-4B7E-9983-C4A3C4BC8619