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Program and Service Assessment A comprehensive assessment of the city’s programs and services was conducted. The following are the key takeaways from that analysis. • Program Needs: High-priority needs for programs and events include adult fitness & wellness programs, exercise classes, special events, cultural enrichment programs, swim lessons, and more (see Figure 3.3). • Ages Served: San Leandro programs primarily cater to specific age groups, with offerings for preschoolers, teens, older adults and seniors somewhat lacking. • Program Lifecycles: While most programs are in early stages of growth, about 22% are in saturated or decline stages, indicating a need to either revitalize of phase-out offerings with low participation. • Cost of Service: Currently, the Department does not track revenue, expenditures, and cost recovery goals for each program and fees are set by a comprehensive fee schedule that is not tied to a cost of service/cost recovery methodology • Program Evaluation: Assessment and evaluation tools to measure the success of programs and services are not consistently in place. • Staff Training/Evaluation: The Department has a staff training program and solid evaluation methods in place. • Public Input: The Department does not use tools to continually gather feedback on needs and unmet needs for programming on a regular basis. • Marketing: The Department uses several marketing strategies to inform residents of the offerings of the community; however, it lacks a formalized Marketing Plan. • Volunteers: The Department uses volunteers but does not have a volunteer program in place. • Partnerships: The Department uses several partner providers, including other City departments, to deliver programs to San Leandro residents. Avoiding duplication of services is critical. • Competition: The Department has a general understanding of other service providers but does not track this information regularly. It should be noted that an assessment of the city’s community centers and other recreational facilities was not part of this planning process. However, a community center was identified as a high priority need in the survey. Additional assessments and engagement is needed to understand how existing recreation facilities are meeting the City’s program and community needs. Maintenance Assessment San Leandro’s park maintenance needs are diverse and multifaceted, requiring attention to various maintenance areas, including athletic fields, playgrounds, trails, and general landscaping. The city manages 112 acres of developed parks and relies on a mix of in-house staff and contracted services for tasks such as turf, landscape and tree care. Despite the well-maintained appearance of the parks, challenges persist due to the lack of a centralized irrigation system, formalized maintenance management plan, or an asset management work order system. The absence of these systems limits the ability to track maintenance schedules, resource allocation, and performance outcomes comprehensively. The Parks Division operates with approximately 16.98 full-time equivalent staff, slightly below the recommended levels to meet best practice standards. To achieve improved service levels, addition resources and staffing are needed. Additionally, it’s important to note that the scope of work for contracted services has been reduced over the time due to budget constrainst, also impacting service levels. San Leandro Park Master Plan | 50 DRAFT DRAFT 51 | Our Needs and Opportunities