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AMS.NET, LLC. <br />502 Commerce Way, Livermore, CA 94551 <br />925-245-6100 • 925-245-6150 Fax <br />www.ams.net <br />Please Note: Some information provided for reference only please refer to included quotes for exact products provided <br /> <br /> <br />• Maintain port layout/configuration and cable mapping to ensure restoration of full functionality <br />• Perform the User Acceptance Test with customer <br />• Remedy any items that do not pass the UAT <br /> <br />City of San Leandro Responsibilities: <br /> <br />• Provide delivery location and check-in procedures <br />• Provide rack space to house new equipment <br />• Ensure no changes are made to existing equipment that could affect integration with new <br />equipment <br />• Provide a reachability checklist to verify connectivity (will be incorporated into UAT testing) <br />• Provide needed access to site on cut day <br />• Sign off on User Acceptance Test once completed <br /> <br />Exclusions: <br /> <br />• Changes required as a result of post-freeze date configuration on existing equipment <br /> <br />Support Phase: <br /> <br />Overview: <br /> <br />• Warranty of installation workmanship <br />• Knowledge transfer to key technical personnel of newly installed equipment <br /> <br />Deliverables: <br /> <br />• One technical knowledge transfer workshop for key technical personnel <br />• 30-day warranty of all workmanship commencing on the day following the installation/cutover. <br /> <br />AMS.NET Responsibilities: <br /> <br />• Schedule the Knowledge Transfer Workshop with City of San Leandro’s key technical personnel <br />• Respond to issues reported that are a result of the current installation work. <br />• AMS.NET will respond to issues and fix them in a timely manner. <br />• AMS.NET will troubleshoot issues until there is a clear determination that they are/aren’t a result <br />of new installation work. If they are, AMS.NET will continue to work on them to full resolution. <br /> <br />City of San Leandro Responsibilities: <br /> <br />• Work with AMS.NET to schedule a mutually agreeable time for the Knowledge Transfer <br />Workshop