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ORGANIZATION <br />© 2025 Fischer Compliance, LLC. All rights reserved. Sewer System Management Plan licensed for San Leandro use only. Page 18 of 57 <br />2.3. Chain of Communication for Reporting Spills <br />The most common way the City is notified of blockages and spills is by public observation and <br />reporting. Contact numbers and information about reporting spills are on the City’s website at the <br />Water Pollution Control page. The website states “If you have a sewer spill, immediately call the <br />Treatment Plant at 510-577-3434. If there is no answer, please call the San Leandro Police Department <br />at 510-577-2740. Our crews will locate the blockage and determine whether it is in the public sewer; <br />if it is, the crew will remove the blockage and arrange for cleanup.” <br />The City’s Water Pollution Control Plant office receives service calls during regular business hours – <br />Monday through Friday, 7:30 a.m. to 4:00 p.m. All service calls received during these hours are referred <br />directly to the Collections System Maintenance Supervisor or to the standby Collections System <br />Maintenance Worker. Outside of these hours, callers are directed by voice mail to contact the on duty <br />Police dispatcher, who has been trained to direct calls regarding the sanitary sewer system to the <br />standby Collections worker. <br />All calls for service are immediately responded to within one hour, with a typical response time of 30 <br />minutes. Collections staff maintains a 24 hours/day, seven days/week standby schedule to respond to <br />after-hour, weekend and holiday service calls and emergencies. The standby worker summons <br />additional help as needed. <br />If an overflow occurs, the first responder has the responsibility of initiating the overflow response in the <br />SERP, including evaluating the overflow upon arrival, implementing best management practices to contain <br />the overflow and prevent it from entering a storm drain or other channel, contacting the Collections System <br />Maintenance Supervisor, calling additional help if needed, photographing the site, clearing the blockage, <br />and making regulatory notifications if required. The Collections Supervisor and/or the Water Pollution <br />Control Manager complete the CIWQS data entries. <br />The Collections Supervisor and Collections workers are each furnished with a City-financed cell phone. <br />Additionally, there are four line-of-sight radios available for use when there are communications issues or <br />during events where crews need radio communications such as confined space entries or main line cleaning <br />and televising. <br />WPCD Sewage Overflow Notification Procedure <br />1. Report all spills to a supervisor. <br />2. Contain the spill. <br />3. Determine the overflow volume and impact. <br />4. If volume is more than 1000 gallons, or if overflow reaches water of the state, start the two-hour <br />notification procedure. <br />EFFECTIVENESS <br />The City utilizes the following Key Performance Indicators for measuring effectiveness of this Element: <br />• Have there been any changes requiring updates to the Organizational Chart? <br />• Have there been instances when a service call for a spill was not properly routed to response <br />personnel? <br />• Were all spill response activities documented and forwarded to the LRO? <br />• Have there been any changes in assigned responsibilities for implementing the SSMP? <br />• Is there a process in place to ensure all contact information remains up to date?