Att E - LAZ CSA Amendment No. 1 (1)

Home

Parking Enforcement Services Proposal City of San Leandro, CA 1 May 19, 2025 | Collection Procedure 8 personnel to perform unscheduled field inspections of collection teams. These inspections include announced and unannounced (covert) observation of the collection crew’s adherence to collections SOP. Collection Procedure Where the client retains care and custody of the parking meter system collection keys, at the beginning of each day a LAZ Supervisor will go to the Parking Office and retrieve meter vault keys, route lists, and sealed collection canisters. The LAZ Supervisor will sign a daily log for the receipt of the keys and the equipment creating an easily verifiable chain of custody. Meter Revenue Cycle 1.Meter Revenue is deposited into the Parking System Equipment (Single or Multi-space meter) by a patron. 2.The Revenue (Coin, Bill and/or Card) enters a “closed loop” sealed collection process. 3.The Revenue is collected at the source. 4.The Revenue is delivered to a facility where it is counted. 5.If the Counting Facility is not a bank, the revenue is typically delivered directly to a designated secure storage and/or coin counting location. The collector will open the meter, and the coin can will be removed, inserted into the coin canister, and emptied. At no time will extra coin cans be made available to a collection team or used for switching out a can already in the meter. If a lock, can or vault cradle is defective, it will be reported immediately via two-way radio or cell phone to the Operations Center who will note the meter number, location and report it to the Maintenance Department in writing. The team will also note any unusual condition regarding the meter and/or pole in their logbook including: Any damage to meter or surrounding area Graffiti or unauthorized stickers Any notes left by motorists Any comments by walk-up citizens Any defective operation of the meters Need for cleaning/painting Only factory approved collection canisters and carts are use at all locations. This equipment shall be inspected daily, at the beginning and end of each shift, by the Operations Supervisor to ensure proper functionality. The collection equipment shall be inspected separately as part of the audit procedures. Assignment of Routes Routes for the day are assigned to the teams of collection employees. The appropriate meter vault keys for the assigned route(s) are then assigned to each individual collection employee who will attach the keys to a standard LAZ issued key chain and belt loop. The collection agent will then sign a receipt for meter vault keys and hand the receipt to the supervisor keeping a duplicate in their field logbook adding to the chain of custody record.