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NEW WORLD SYSTEMS CORPORATION <br />STANDARD SOFTWARE MAINTENANCE AGREEMENT <br />This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New <br />World) and San Leandro, CA (Customer) sets forth the standard software maintenance support services <br />provided by New World. <br />1. Service Period <br />This SSMA supercedes the SSMA of the Ex. C of the agreement signed in March 2005 and shall remain in <br />effect for a period of five (5) years from (start date) 9/1/10 to (end date) 8/31/15. <br />2. Services Include <br />The following services or features are available under this SSMA: <br />(a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed <br />Standard Software application packages are supported no longer than nine (9) months after a new <br />release is announced by New World). <br />(b) Temporary fixes to Licensed Standard Software (see paragraph 6 below). Software fixes will be <br />delivered electronically. <br />(c) Revisions to Licensed Documentation. Documentation will be delivered electronically. <br />(d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 <br />a.m. to 8:00 p.m. (Eastern Time Zone). <br />(e) Invitation to and participation in user group meetings. <br />(f) .Emergency 24-hour per day telephone support, for Aegis CAD and Mobile Switch Software, seven (7) <br />days per week for Licensed Standard Software. Nor-nal senrice is available from 8:00 a.m. to 8:00 <br />p.m. (Eastern Time Zone). After 8:00 p.m., the Aegis CAD phone support will b~ provided via beeper <br />and a New World support representative will respond to CAD service calls within 30 minutes of call <br />initiation.. <br />(g} Includes ESR.I Integration for the ESR.I software that is part of Exhibit A Licensed Standard Software. <br />Items a, b, and c above will be provided to Customer by electronic means. <br />Additional support services are available as requested by Customer using the then-current hourly rates or <br />applicable fees. <br />3. Maintenance for Modified Licensed Standard Software and Custom Software <br />Customer is advised that if it requests or makes changes or modifications to the Licensed Standard <br />Software, these changes or modifications (no matter who makes them) make the modified Licensed <br />Standard Software more difficult to maintain. If New World agrees to provide maintenance support for <br />Custom Software or Licensed Standard Software modified at Customer's request, then the additional New <br />World maintenance or support services provided shall be billed at the then-current hourly fees plus <br />reasonable expenses. <br />4. BillinE <br />Maintenance costs will be billed annually as detailed on the following page. If taxes are imposed, they are the <br />responsibility of the Customer and will be remitted to New World upon being invoiced. <br />5. Additions of Software to Maintenance Agreement <br />Additional Licensed Standard Software licensed from New World will be added to the SSMA per the terms <br />of the contract adding the software. Maintenance costs for the additional software will be billed to Customer <br />on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. <br />(Rev SSMA 03/06) CONFIDENTIAL San Leandro, CA <br />