Agmt 2000 Alameda County Industries Inc ACI

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ARTICLE 9. OTHER RECORD KEEPING AND REPORTING REQUIREMENTS 9.1 RECORD KEEPING The Contractor shall maintain in its office records of the quantities (in Tons and cubic yards) of (i) Solid Waste collected and disposed under the terms of this Agreement, (ii) Recyclable Materials, by type, collected, purchased, processed, sold, donated or given for no compensation, and Residue disposed, and (iii) Green Waste collected, received, purchased, processed, sold, donated or given for no compensation, and Residue disposed. Said records shall be subject to the inspection provisions as provided in Article 8.2. 9.2 QUARTERLY REPORTING Quarterly reports shall be submitted no later than the 25th of the month immediately following the end of the quarter, with the first quarterly report submitted by July 25, 2000. Quarterly reports shall be submitted in hard copy, and shall be provided electronically in a software and medium reasonably acceptable to the City. The Contractor shall submit the following quarterly reports to the City: A. Solid Waste Data. Include separately for each Customer Class and for free City Facility service the Tons collected and delivered to the Disposal Site. Indicate number of service accounts by service classification level for residential and Commercial Customers. Indicate number of collection Containers distributed by size and Customer type. B. Recycling Data. Include gross Tons collected by material type for each Customer and for facilities receiving free service. Include one week survey of participation rates during the quarter relative to the total number of Customers in terms of weekly setout counts. Indicate, by material type (and grade where appropriate), quarterly totals of Recyclable Materials processed and sold. Indicate any quantities, by material type, donated or otherwise disbursed without compensation. Indicate number of collection Containers distributed by size and Customer type. Reports shall include all data developed pursuant to Article 4.13. C. Also report shall provide quarterly totals and location for Residue disposed. C. Green Waste Data. Include average daily gross Tons collected. Include one week survey of participation rates over the quarter relative to the total number of Customers in terms of weekly setout counts. Indicate number of collection Containers distributed by size and Customer type, D. Praises, Complaints, Missed Pickups. and Resolutions. Provide a copy of the log of praises, Complaint Log, and resolutions of complaints, including a summary of the type and number of complaints. Provide written record of all calls related to missed pickups and responses to such calls. E. Problems and Actions Taken. Provide summary narrative of problems encountered with collection and processing activities and actions taken. Indicate type and number of notification tags left at Customer accounts. Indicate instances of property damage or injury, poaching or scavenging, significant 7:~~~~~~,z.~a ovovoo Page 36 of S9