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EXHIBIT E <br />OPERATIONAL STANDARDS <br />1. Company Standards <br />A. Services are to be completed in thorough and professional manner that constitutes litter- <br />free, reliable, timely, courteous and high-quality service. <br />B. Contractor shall at all times perform its duties using best industry practice for comparable <br />operations. <br />C. Personnel shall conduct themselves in a courteous, workmanlike manner. <br />D. Personnel shall dress in clean, uniform shirts with suitable identification. <br />E. Color and appearance of collection vehicles, containers, employee uniforms, and public <br />education materials provided by the Contractor will be designed to provide a standard <br />representation of the company. If subcontractors are included, a distinct but uniform <br />appearance of the subcontractor equipment, vehicles, and personnel will be allowable. <br />2. Organizational Structure <br />A. The Contractor shall maintain and demonstrate an experienced management team to <br />implement the Franchise Agreement. <br />B. Management systems and procedures shall be reasonably consistent with Industry <br />Standards. <br />3. Collection Containers <br />A. Contractor shall provide bins for storage of materials which shall be designated and <br />constructed to be watertight and prevent the leakage of liquids. All containers with a <br />capacity of 1 cubic yard or more shall meet all applicable federal regulations on solid <br />waste bin safety. <br />B. The containers shall be clearly labeled to indicate their designation for collection of solid <br />waste recyclables, or green waste and shall list the types of materials to be stored in the <br />container for collection. At the City's request, Contractor shall work cooperatively with the <br />City to develop an acceptable presentation of the logo on the containers. <br />C. The Contractor is to provide all containers to customers at no charge. Replacement <br />containers shall be provided free of charge to customers if previous container is rendered <br />unserviceable by means other than the customer's action. <br />DRAFT i/z4/op Page 1 of 11 <br />