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Identification Badge <br />Contractor shall require its drivers, and all other employees who come into contact with the public, to wear <br />a clean, uniform shirt with an identification badge or other means of identifying the employee, as approved <br />by the City Representative. <br />Safety Training <br />Contractor shall provide suitable operational and safety training for all of its employees who utilize or <br />operate vehicles or equipment for collection or street sweeping or who are otherwise directly involved in <br />such services. Contractor shall train its employees involved in collection to identify, and not to collect, <br />hazardous waste or infectious waste. <br />No Gratuities <br />Contractor shall nat permit its employees to demand, solicit or accept, directly or indirectly, any additional <br />compensation or gratuity from members of the public for the franchise services under this Agreement. <br />Employee Appearance and Conduct <br />All employees, while engaged in collection services within the City, shall be attired in suitable and <br />acceptable uniform shirts and pants which are subject to approval by the City. Contractor shall use its best <br />efforts to assure that all employees present a neat appearance and conduct themselves in a courteous <br />manner. Contractor shall regularly train its employees in customer courtesy, shall prohibit the use of loud <br />or profane language, and shall instruct collection crews to perform the work as quietly as possible. If any <br />employee is found not to be courteous or not to be performing services in the manner required by the <br />Agreement, Contractor shall take all appropriate corrective measures. <br />Provision of Field Supervision <br />Contractor shall designate one qualified employee as supervisor of field operations. The field supervisor <br />shall devote whatever time is necessary, but not less than 50 percent of his/her time in the field checking <br />on collection services, including responding to complaints. <br />General Supervision <br />The franchise services shall be under the general supervision of the City Representative orders, directions <br />and instructions to Contractor, not inconsistent with the terms of this Agreement, shall be promptly <br />complied with by Contractor. City reserves the right to inspect any and all of the Contractor's equipment at <br />any time without prior notice. <br />10. Recyclables Processing and Marketing <br />General Operations and Maintenance Standards <br />DRAFT 1/24/00 Fage 8 of 11 <br />