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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Bus Identify objectives for the proposed services. As much as possible these should be measurable in numerical terms, and should be accompanied by a baseline measure for the existing service. For example, you might target increasing the number of trips provided from 10,000 projected in the current year to 15,000 in the plan year. Use the following table, expanding the boxes vertically as needed. Response• Ob'ective Baseline Tar et Individual Demand Res onse Tri s -Curb-to-Curb 4064 4500 Non Demand Res onse -Shuttle 8606 8750 Grou Tri s 1500 1500 MSL -Out-of--Town Medical 1044 1660 lirovide information about your program's meal delivery service in the table below, including funding allocations in the current fiscal year and next year (claim year), the length (in years) that you have used Measure B funds for meal delivery, and how you plan to fund your program if faced with revenue shortfalls. Measure B Funding for Meal Delivery Service-_current_year __ __ j $ NA -- -- , _ __ -___._..... __ ___~._ I Estimated Measure B Funding for Meal Delivery Service -next fiscal , $ j ._year __...._....._._._.._~.._._._..._..._..._..._...._.___._____ Len h_ in _ ears_of Measure B Fundm for meal delive Years ~ Y ~, f When faced with revenue shortfahs, how do you balance--meal delivery with trip requests? Please explain: Describe your driver training program. Response• The City believes that well trained, friendly, problem solving, customer service oriented staff are key to the success of any Paratransit Program. The contractor is responsible for the development and delivery of a thorough training program for all contractor staff. Training cuzriculum and protocols, including all updates are subject to final approval and amendment by the City. G:\Oliver\Paratransit\FY 2008-09\MB Annual Program Application Cover FY0809.doc Page 5 of 18