8F Consent 2008 0519 - Laserfiche WebLink

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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities The scope includes, but is not be limited to, good customer relations and basic customer service philosophy, an understanding of FLEX operating procedures and service policies, other services offered through the city paratransit program, data recording, and management reporting requirements as well as specific job responsibilities and procedures. Driver training also includes basic first aid, vehicle familiarization, vehicle components and equipment, driver assistance policies and practices, accident/incident reporting, manifest formats and passenger data reporting requirements, emergency procedures, radio procedures, sensitivity training, the use of wheelchair lifts and tie-down equipment, and how to provide assistance to passengers. Drivers are required eight (8) hours minimum National Safety Council Defensive Driving Course or equivalent. Drivers are required twenty-four (24) hours minimum of in-service driving instruction with a qualified driver trainer. This training is designed to familiarize the driver with: the service area roadwork network; how to read and understand the schedule and manifest in the field; the location and approach to the designated bus stops; the organization of pick ups and drop offs; key trip origins and destinations; and safe operating procedures. Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed trio is counted. Resnonse• On-time performance for FLEX Shuttle is determined by the departure and arrival time of each bus at the start/finish point. To be on time, each bus must depart the Shuttle start point no later than five (5) minutes after the scheduled depart time for each run, or arrive back at the Shuttle finish point no later than five minutes after the scheduled arrival time for each run. The minimum on-time performance measure requires that 97 percent of all scheduled runs depart and arrive at the FLEX start/finish point within 5 minutes of the published schedule time. No bus will depart a designated bus stop before the scheduled depart time. On-time performance for the Curb to Curb Service and Out-of--Town Medical Trips is determined by whether or not the passenger is picked up between 10 minutes before and 10 minutes after a prescheduled pick-up time. It is expected that the provider will achieve 97% on-time performance. For Group Trips the vehicle must arrive one half hour before the scheduled departure time. The vehicle will remain on location at all times. G:\Oliver\Paratransit\FY 2008-09\MB Annual Program Application Cover FY0809.doc Page 6 of 18