Agmt 2009 Eden Council for Hope and Opportunity ECHO Housing

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San Leandro Community Assistance Funding GRANT APPLICATION ORGANIZATION: ECHO Housing PROGRAM TITLE: Landlord-Tenant Counseling & Dispute Resolution 2. Objectives -Program Outputs and Outcomes Please submit no more than two Objectives. In many cases, only one Objective may be sufficient. See Page 14 for Example of Completed Program Objectives Form. Objective #1 a. Program Premise (if..., then...): If tenants and/or landlords, with questions regarding rental laws, receive information, referrals, antl counseling education on their rights and responsibilities, then the probability will increase that they will be equipped to assert and protect those rights, and foster healthy communication to resolve problems. b. Program Activities (Describe the services to be provided that will be in your agency's Scope of Work): ECHO'S staff shall provide information and build community awareness on housing rights and responsibilities to both tenants and landlords residing in all areas of San Leandro. Services shall include telephone counseling regarding housing rights and responsibilities, development and distribution of flyers and brochures, and conducting housing clinics and community presentations. c. Program Outputs (The direct quantifiable products of program activities, such as the number of meals provided or participants served. Program outputs should be measurable and realistic): BY JUNE 30, 2009 (12 MONTHS): 210 households served by responding to 315 inquiries. BY JUNE 30, 2010.(24 MONTHS): 410 households served by responding to 630 inquiries. d. Program Outcomes (Program Outcomes =The benefit for program participants. Who benefits, what will change, by when, how will you know.): BY JUNE 30, 2009 (12 MONTHS): 75% or 158 of 210 tenants and/or landlords, who receive information, referrals, and counseling education on their rights and responsibilities, will be equipped to assert and protect those rights, and foster healthy communication to resolve problems. BY JUNE 30.2010 (24 MONTHS): 75% or 316 of 410 tenants antl/or landlords, who receive information, referrals, and counseling education on their rights and responsibilities, will be equipped to assert and protect those rights, and foster healthy communication to resolve problems. e. What are your sources of data? (List only those sources to which you have access): Tenant and landlord complaints, monthly and quarterly performance reports. f. What data collection/methods will you use? (If you have not tested a method, state when you will do so): Intake forms, monthly and quarterly performance reports, -20- CDBG Agreement with ECHO Landlord Tenant Counseling Services FY09-10