Agmt 2009 Eden Council for Hope and Opportunity ECHO Housing

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San Leandro Community Assistance Funding GRANT APPLICATION ORGANIZATION: ECHO Housing PROGRAM TITLE: Landlord-Tenant Counseling & Dispute Resolution Objective #2 a. Program Premise (if..., then...): If tenants and landlords, who are having difficulties communicating, agree to have their problem conciliated or mediated, then the probability would increase that disputes would be amicably resolved and evictions would be prevented without need of the court system, thereby preventing homelessness and the over-burdening of the court system. b. Program Activities (Describe the services to be provided that will be in your agency's Scope of Work): Provide housing information and mediation in response to tenant/landlord complaints or requests, counsel clients on phone with appropriate information, options, and steps for resolution, offer telephone intervention/ mediation of problem, offer follow-up as necessary, as necessary (determined by counselor), invite parties for in-person resolution with staff acting as mediator, assist clients with long term resolution to eviction whenever feasible, for permanent prevention of eviction due to current circumstances of client. c. Program Outputs (The direct quantifiable products of program activities, such as the number of meals provided or participants served. Program outputs should be measurable and realistic): BY JUNE 30, 2009 t12 MONTHS): 14 mediations/conciliations conducted BY JUNE 30, 2010 (24 MONTHS): 28 mediations/conciliations conducted d. Program Outcomes (Program Outcomes =The benefit for program participants. Who benefits, what will change, by when, how will you know.): BY JUNE, 30.2009 (12 MoNTHS): 50% or 7 of 14 conciliations/mediations requested by tenants and landlords will result in fostering communication, amicable dispute resolution, and/or eviction prevention. BY JUNE 30, 2010 (2a MONTHS): 50% or 14 of 28 conciliations/mediations requested by tenants and landlords will result in fostering communication, amicable dispute resolution, and/or eviction prevention e. What are your sources of data? (List only those sources to which you have access): Tenant and landlord complaints, conciliation or mediation agreements, monthly and quarterly performance reports. f. What data collection/methods will you use? (If you have not tested a method, state when you will do so): Intake forms, conciliation or mediation agreement forms, monthly and quarterly performance reports. -21- CDBG Agreement with ECHO Landlord Tenant Counseling Services FY09-10