Agmt 2009 Eden Council for Hope and Opportunity ECHO Housing (2)

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EXHIBIT A SCOPE OF WORK Term of Contract: July 1, 2009 -June 30, 2010 Agency: ECHO Housing Address: 770 A Street Hayward, CA 94541 Contact Person: Marjorie A. Rocha, Executive Director Phone: 510-581-9380 (ext. 17) Project Name: Fair Housing Services PROJECT GOALS AND OBJECTIVES 1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, investigation, counseling, conciliation, mediation (if requested by the tenant), and legal/governmental referrals (when appropriate). 2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and property managers. 3. Conduct targeted audits to determine potential patterns of discrimination. PERFORMANCE MEASURES A. Process Inquiries and Complaints 1. Serve at least 14 clients inquiring about fair housing and related issues, and/or alleging housing discrimination. 2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following established fair housing investigative methods, will perform all investigations. 3. Seventy-five percent (75%), or 11 of 14 complainants, who have been denied housing or are in danger of losing their housing because of illegal housing discrimination, will be afforded conciliation or referrals to attorneys or governmental agencies for enforcement to make the subject rentals accessible to protected classes. B. Perform Audits 1. Perform 12 housing audits to determine fair housing compliance. 2. Analyze data. 3. Provide training and follow-up to non-compliant property owners and/or managers. C. Training 1. Hold one annual event (fair housing seminar). 2. Conduct three (3) fair housing training sessions for tenants and/or potential homebuyers. 3. Conduct one training session for realtors. -15- CDBG Agreement with ECHO Fair Housing Services FY09-10